01995 861104
support@careersforschools.co.uk

Support

Careers for Schools provides a wide range of support and training options:

Demonstration Webinars

We offer free online demonstration webinars. These 30 minute sessions provide you with the ideal opportunity to take a guided tour of one of our products and ask our experienced demonstrator any questions you may have.

If desired, a free trial can also be issued after the webinar.

While our packages are intuitive and easy to use, we appreciate there are times when you may require extra support, whether that is with familiarising yourself with the platform’s features, or with implementing its use within the classroom.

Please contact us directly at support@careersforschools.co.uk or phone 01995 861104 for advice.  

Getting Started

Your subscription to a Careers for Schools package comes complete with a range of support to help you make the most of your licence.

Careers for Schools platforms are designed to run on computer networks, individual machines and laptops and mobile devices. The platforms work just as well on mobiles and tablets as they do on desktops. They are available for licensed users to use from the internet, without installing anything.

Our careful design and thorough testing aims to provide you with easy and trouble-free installation and use.

Each package is fully supported with a comprehensive ‘Manager User Guide’.  This has been created to help advisers and teachers use the ‘Content Management System’ to create users and groups, add content, edit details, monitor activity and evaluate results.

We can visit you to plan how you will embed a platform throughout the academic year and across multiple year groups. We can also train you and your colleagues.

Training Webinars

You can learn more about getting the most out of your Careers for Schools packages after purchasing your licence by joining one of our free training webinars.

One of our experienced trainers will guide you through the programs virtually, on your own computer. The 30 minute sessions can cover a range of topics and you will have the chance to ask questions and get tips about using the packages.

Technical Support

Contact

As a subscriber to Careers Web we want you to experience a good service and excellent technical support.  Our helpline 01995 861104 is available between 9.00 am and 5.00 pm, Monday to Friday (excluding UK public holidays).

If after using the resources you experience a problem, please contact us for help and advice.  When contacting us, please help us to help you by including details of any problem you are experiencing, including:

  • Who you are
  • How to recreate the problem you are having (where to click, what to type, etc)
  • The exact message you are getting (screen-shots are always helpful).

How secure are our platforms?

  • Student data does not travel outside the EU and is always protected by high-grade encryption
  • Administrators have limited access to student data, and only when strictly necessary.
  • Servers sit behind multiple firewalls
  • Snapshot data is kept at 1 hour intervals for a minimum of 3 months
  • All data is stored in accordance with the Data Protection Act 1998
  • Primary servers are managed by Careers for Schools personnel; only our web developers have access to the servers. 

 

FAQs

Q. What about access to computers?

The ratio of computers to students varies from school to school. Planning access is therefore important. An increasingly common approach is for schools to use their ICT staff to deliver the initial set up to ensure all students have technical access.

Q. Which version of Flash Player do I need?

Our packages do not use Flash. However certain resources we link to may do so. We recommend always updating to the latest version of Flash at http://get.adobe.com/flashplayer . Please note that if you use the Google Chrome browser, the Flash player is directly integrated with Google Chrome and enabled by default. Available updates for Adobe Flash Player are automatically included in updates for your Chrome browser.

Q. What about mobile delivery?

Our packages use HTML5 and are compliant on all mobile and desktop browsers using the HTMLS5 standard. They have been designed to be very easy to use with a mouse/keyboard driven device or touchscreen. However, certain resources we link to may not have fully mobile-compliant websites.

Q. Why do the videos keep buffering?

Check your internet connection  If users are sharing the same connection, we recommend no more than two users viewing videos per 1Mb of connection.

Q. Why am I not seeing the pdf files?

The pdf files require an external plugin to view. Visit www.get.adobe.com/uk/reader. However, if using the Chrome Browser there are known issues when using the Adobe pdf plugin rather than the built in Chrome pdf plugin. We recommend disabling the Adobe version and using the default Chrome version. 

Training Workshops

Want us to visit your school to run a launch assembly or train your tutors? 

Just tell us when and what works for you. We cater for groups of up to 30 members of staff. 

The cost for a half day is £290+VAT